Frequently Asked Questions
Everything you need to know about our fragrance inspirations.
What makes The Dua Brand fragrances unique?
We specialize in high-quality extrait de parfum, featuring a higher oil concentration than standard perfumes. Our scents are handcrafted inspirations of rare, niche, and discontinued fragrances designed to last all day.
How long does shipping typically take?
Orders are processed within 3-5 business days. Once shipped, domestic orders usually arrive within 3-7 business days, while international shipping times vary depending on the destination and customs processing.
What is your return policy?
Due to the personal nature of fragrance products and to ensure hygiene standards, we do not accept returns or exchanges. We recommend starting with our smaller bottles if you are trying a new scent for the first time.
Are your fragrances vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our fragrance compositions are 100% vegan and we never test our products on animals.
How should I store my perfumes to ensure longevity?
To maintain the integrity of the fragrance oils, store your bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom closet.
Do you offer international shipping?
We ship to most countries worldwide. Please note that international customers are responsible for any applicable customs fees, taxes, or duties imposed by their local government.